Broadway Across America

General Venue Information

MGI stands for “DSM Management Group, Inc.” and is the management affiliate of Dallas Summer Musicals. This management group currently manages the Music Hall at Fair Park. MGI is the landlord, handling booking and maintenance of this theater.

DSM Management Group, Inc.
The Music Hall at Fair Park
P.O. Box 150188
Dallas, TX 75315-0188

For Shipping:
The Music Hall at Fair Park
909 1st Avenue
Dallas, TX 75210-9998

All inquiries regarding rental spaces for the Music Hall at Fair Park should be directed to Mandy Hall. Please see below for her contact information. For more information about the Music Hall at Fair Park, visit www.liveatthemusichall.com.

 

e-mail: mhall@dallassummermusicals.org
phone: 214-413-3920

Yes. If you have lost something while attending one of the shows, call 214.421.5678. The operator can check the lost and found log book for your item. If you would like to report something missing, you may also tell the operator, or email DSM Customer Service. If you email, be sure to include the day, date, and seating assignment for the show you attended. This will allow us to search a specific area. Also be sure to give a return contact name and number as well as a detailed description of the item lost.

Yes, we do have a seating map. Please click here to view.

Use the Parry Street entrance. The “circle drive” will be on the right. This is the best place to drop off or pick up. For all accessibility answers, click here. To view a seat map of the accessibility seating, click here.

The acoustics of the Music Hall and our sound system have undergone major changes and advancements. Our new system and acoustics seamlessly interconnect with the show’s system to bring high quality clear sound to every one of our 3400 seats. We work closely with the touring show technicians to make your experience a pleasant one in every respect. Touring show technicians now frequently comment that acoustically the Music Hall is now one of the best-if not the best-theater acoustically on their tours.  We are advancing the ‘state of the art’ in hearing assist systems with our development of Hear Us Now.

This is dictated by each of the shows. We suggest arriving 30 minutes to show time in order to avoid delays.

Absolutely no photography, video recordings, or live audio recordings are permitted.

All ticket holders are subject to bag checks and metal detection procedures (wanding). Weapons, laser pointers, audio/video recording equipment, flashlights, sirens, flammable/explosive devices and materials, and other items determined to disturb or alarm audience members or Music Hall employees will not be permitted in the facility.
Dallas Police officers actively patrol the inside and outside of the Music Hall for nearly all performances. Dallas Police also have a regular Fair Park presence and patrol. Private security officers are immediately on the property to for specific event security procedures.
Handguns are specifically prohibited: Pursuant to Section 30.06, Penal Code (trespass by license holder with a concealed handgun), a person licensed under Subchapter H, Chapter 411, Government Code (handgun licensing law), may not enter the Music Hall with a concealed handgun. Pursuant to Section 30.07, Penal Code (trespass by license holder with a openly carried handgun), a person licensed under Subchapter H, Chapter 411, Government Code (handgun licensing law), may not enter the Music Hall with a handgun that is carried openly.
Are the above restrictions permitted under the open carry and other gun laws in Texas?
Professional and independent security representatives of artists and others working in the Music Hall have requested that handgun possession within the Music Hall be limited to security/law enforcement personnel.
A recent binding Texas State Attorney General opinion notes, in part, that “section 411.209 does not apply to a city that leases property to a nonprofit entity that provides notice that a license holder carrying a handgun is prohibited from entry.” Dallas Summer Musicals and the Music Hall fall within the “nonprofit entity” classification noted above.

Accessibility

For all Special Needs, please inquire by contacting The Box Office by calling 214-691-7200 x0. To view a seat map of the accessibility seating, click here.

Yes, We are advancing the ‘state of the art’ in hearing assist systems with our development of Hear Us Now. Options include headsets, T-coil, FM, streamers. Please go to the Hearing Assist Desk located in the West Lobby. You may wish to contact your hearing specialist to determine the best option for you.  If your hearing specialist is not familiar with our program, please ask him/her to contact us here.

Directions and Parking

Directions to the Music Hall at Fair Park/DSM Box Office, click here.

Parking at the MUSIC HALL AT FAIR PARK: click here

Ticketing

Once on-sale, tickets for individual shows in our season (referred to as single tickets) are available online at www.DallasSummerMusicals.org, in person at the Music Hall at Fair Park Box Office, 909 1st Avenue, Dallas, TX or by calling 800.982.2787 (Tuesday-Friday: 10 AM – 6 PM) (Saturday: 10 AM – 4 PM) (Service Charges Apply.)

A season ticket package—or subscription—allows you to purchase the same number of tickets for every show in our main package. Whenever possible, your performances will fall on a set day of the week and time, and you will also have the same seat assignment for each show. More information about subscriptions and benefits can be found here.

Season Subscriptions, and all Tickets and Additional Tickets purchased under any Subscription, are subject to the Broadway Across America® Standard Season Subscription Terms and Conditions posted on our website at BroadwayAcrossAmerica.com/SubscriberTerms. By purchasing a Season Subscription, you agree to such Terms and Conditions. Prices, shows, artists, dates and times are subject to change at any time without notice.

Please contact The Box Office (214-691-7200 or email here) for additional information. In case of an emergency during a performance, you may call the Music Hall (214-565-1116).

Yes. Visit the Group Sales Page for more information.

Dallas Summer Musicals does not offer a standard discount to students and senior citizens, however, each show may offer a special promotion geared towards students and/or senior citizens. If interested please sign up for eNotes.

Buying New Subscriptions

A season ticket package—or subscription—allows you to purchase the same number of tickets for every show in our main package. Whenever possible, your performances will fall on a set day of the week and time, and you will also have the same seat assignment for each show. More information about subscriptions and benefits can be found here.

Please visit our Season page for more information about season ticket holder benefits.

Season tickets usually go on sale around the first quarter of each year (January – March) when we announce the season lineup. To be notified when subscriptions become available, you may sign up for our eNotes here.

Season packages do not include WICKED. Additional purchase required. The ticket prices listed above include a $5.00 facility fee per ticket, in addition to a $10.00 service charge per ticket. Subscription locations not guaranteed. There is a ticket limit of 8 tickets per Account Holder. All patrons, regardless of age, must have a ticket. No refunds.

JERSEY BOYS contains authentic, “profane Jersey language” and is recommended for ages 12+

The price of each subscription seat reflects the face value of your tickets as well as $45 in processing fees, $30 in facility fees, all applicable taxes, and, if applicable, the Producers’ Circle charitable contribution noted below.

§Producers’ Circle subscriptions (Sections C-ORCH, D-ORCH, and E-ORCH; Rows A – P) include a required $300 charitable contribution for each subscription seat purchased. In addition to benefits in the CenterStage membership program, Producers’ Circle subscribers receive priority access to premium seat locations in these sections of the Orchestra, available only to these subscribers, prior to individual tickets being placed on sale to the general public. A portion of your donation is tax-deductible based on the fair market value of goods and services received in exchange for your gift.

†Your $300 per ticket donation to DSM through your Producers’ Circle subscription applies to your CenterStage membership benefits. A Producers’ Circle subscription of 2 tickets includes a total donation of $600. See a detailed list of CenterStage benefits here

Self-parking at the Winspear Opera House is $17 per vehicle and subject to availability on a first-come, first-served basis.

Pricing and availability of Subscriber Additional tickets is subject to change without notice. Some restrictions may apply. Additional tickets may not be available for all shows. Additional Tickets purchased over the phone or online incur an additional $10.00 per ticket service charge.

The difference must be paid if exchanging into a higher priced performance or seat location.

Prices, shows, dates, schedules, venues and artists are subject to change without notice. Depending on production requirements, seating may occasionally become available in the orchestra pit without notice. All sales are final. No Refunds. Season Subscriptions and all Tickets and Additional Tickets purchased under any Subscription, are subject to the Broadway Across America® Standard Season Subscription Terms and Conditions posted on our website at BroadwayAcrossAmerica.com/SubscriberTerms. By purchasing a Season Subscription, you agree to such Terms and Conditions.

Subscriber Ticket Resources

TO PURCHASE ADDITIONAL TICKETS

Once additional tickets and exchanges become available for subscribers, you may add tickets online, over the phone 866.276.4884 (M-F, 9am – 5pm), or in-person at Music Hall at Fair Park.

IMPORTANT INFORMATION ABOUT ADDITIONAL TICKET ORDERS:

Additional tickets for the 20/21 Season will be announced at a later date. We will send you an email notification with more information once additional tickets and exchanges become available.

Additional tickets purchased by phone or online will incur a $10 service charge.

Additional tickets are subject to availability and sold on a first-come, first-served basis. To guarantee priority seating, please be sure to order your additional tickets before they go on sale to the general public. Show dates, on sale dates, times, prices, and artists are subject to change without notice.

TO EXCHANGE YOUR TICKETS

If you are unable to attend your scheduled performance, you may exchange into another performance of the same production. You may also exchange or upgrade into new seats for the same performance. Exchanges may be made by calling our Subscriber Hotline at 866.276.4884 (Monday to Friday, 9am-5pm) or by logging into your online account here.

IMPORTANT INFORMATION ABOUT EXCHANGES:

Unfortunately, comparable seating cannot always be guaranteed. Tickets must be exchanged two business days before your regularly scheduled performance and by Friday at 5:00 pm for Sunday performances. The difference must be paid if exchanging into a higher priced performance or seat location. Exchanges may only be made for a different performance of the same show.

Please note: Disney’s Frozen and WICKED must be completed no later than 72 hours prior to your performance, and is subject to change based on availability.

  1.      Click HERE to log into your account or go to Login at the top of this page
  2.      Log into your account by entering an e-mail address and password
  3.      Click MY EVENTS at the top of the dashboard, VIEW & MANAGE TICKETS in the Quick Links section, or one of your upcoming events displayed on the dashboard.
  4.      Click the box marked with an ellipsis and then EXCHANGE.
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  5.     Check the box next to the SEAT LOCATION(S) you wish to exchange then click ‘EXCHANGE’ button in the top right hand corner under ‘Manage My Tickets’ section.
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  6.      Click CONTINUE TO EXCHANGE in the pop up window.
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  7.      Select the new date you wish to attend the show and then click CONTINUE.
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  8.      Use the seating chart, select your new seats, and click CHECKOUT.
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  9.      Review the details of your exchange, making sure to double check the new show’s date, time, seat location, and number of seats. Once confirmed, click EXCHANGE SEATS to proceed to checkout.
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  10.     Go through the checkout process to select your Delivery Method and Payment Type to complete the exchange. Your original seats will not be released until you click PURCHASE TICKETS.
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ONLINE UPGRADES

All renewed subscribers will receive an email invitation after the Renewal Deadline to log in and browse to make changes to their subscription seats within their online account. IMPORTANT: You must have a valid email address to participate. Please add us to your safe senders list so you do not miss any emails from us. If you haven’t used our online system before, need to have your password reset, or need to update your email address, please contact us at 866.276.4884 (Mon-Fri, 9am-5pm). Upgrades are only available for renewed accounts. Upgrades are possible only when seats become available through cancellations, therefore better seats may not be available in your current performance day and time. You will retain your current seats if there are no upgrade opportunities that meet your needs.

ACCESSIBLE SERVICES

The Music Hall offers a number of features and services to increase accessibilityThe Dallas Summer Musicals Patron Services Team is available to assist you with any on-site accessibility needs, including Assisted Listening Devices (ALD). Please contact our team at 214.691.7200, customerservice@dallassummermusicals.org or visit the Guest Relations Desk in the lobby upon arrival of the performance.

For more information on our accessible services, please visit our Accessibility page.

PAYMENT PLANS

Break up the cost of your subscription package into three no fee installments automatically charged to your credit card.

STAR SUBSCRIBER

Star Subscriber is an optional program that makes it easy to keep your seats year after year! When we announce the next season, you won’t need to take any action – we will automatically renew your same seats using the card on file. Star Subscribers are still able to opt into our interest-free Payment Plan and will receive an invitation to participate in upgrades after the renewal period ends. If you would like to sign up, please call us at 866.276.4884 (Mon – Fri, 9am to 5pm).

Please note – a valid email address is required to participate in our Star Subscriber program.

PARKING

Visit dallasummermusicals.org/parking for FAQs and up-to-date information. Broadway subscribers who do not already have pre-paid valet parking tickets may purchase in advance by calling the Dallas Summer Musicals Box Office at 214.691.7200 during hours of operation or visiting in person.

Please note: Self-parking at the Winspear Opera House is $17 per vehicle and subject to availability on a first-come, first-served basis

Tips to make your trip to the Music Hall at Fair Park stress-free.

Plan To Arrive Early

Plan to get to the Music Hall at least 1 hour before the show starts. The main lobby and Crystal Terrace restaurant open two hours prior to your performance. The auditorium doors will open 30 minutes prior to the performance. We would hate for you to miss a moment of the show as many shows will hold latecomers in the lobby for a period of time if they arrive after the show has already begun.

Please check your Know Before You Go email for more information.

PLAN YOUR PARKING

Parking in Fair Park for DSM patrons is included in the ticket price and available on a first-come, first-served basis. For more information on where to park, visit our Parking Page.

SECURITY:

For your safety, Dallas Police Department and contracted security personnel will be posted in and around the Music Hall. All Music Hall guests and their belongings will be scanned prior to entry. Music Hall security may ask you to check, record the presence of, dispose of, and/or return to your vehicle any items which may cause danger or disruption to the event or other guests.

MAKE A NIGHT OF IT WITH DINNER AT CRYSTAL TERRACE

Experience a carefully crafted buffet menu celebrating the musical you are about to enjoy. Located on the ground floor of the historic Music Hall at Fair Park, Crystal Terrace wraps you in the spirit of Broadway with show tunes and sweeping views of our beloved Fair Park. Prices range from $21.95 to $25.95. Call 214.413.3940 or CLICK HERE to secure your dining reservation.

For lighter fare, visit the Bistro located on the second floor of the Music Hall at Fair Park before each performance and during intermission.

Don’t forget to pre-order your drink(s) for intermission; just stop by any of the bars and let them know.

Exchanging and Adding Tickets

This is one of the best benefits of becoming a Broadway In Boston Season Subscriber! If you are unable to attend your scheduled performance, you may exchange for another performance of the same production. You may also exchange or upgrade into new seats for the same performance.

Exchanges may be made by calling our Subscriber Hotline at 1.866.523.7469 (Monday to Friday, 9am-5pm EST), by logging into your online account here .

IMPORTANT INFORMATION ABOUT EXCHANGES:

Unfortunately, comparable seating cannot always be guaranteed. Tickets must be exchanged two business days before your regularly scheduled performance and by Friday at 5:00 pm for Sunday performances. The difference must be paid if exchanging into a higher priced performance or seat location. Your subscriber pricing, if applicable, will be honored if you exchange your tickets. However, when exchanging from a lower to a higher-priced performance or into premium seating, the price difference must be collected when processing the exchange.  Exchanges will be available for a limited time frame, and exchanging into a non-subscription week may result in additional fees. 

Exchanges may only be made for a different performance of the same show. Refunds from exchanging into a lower-priced ticket or performance will be processed within 7 business days.

We apologize if there is a show in your season that you cannot make or have already seen; however, we are unable to offer you a refund on those tickets. Bear in mind that one of your subscriber benefits is the ability to exchange into another performance of the same show. You may also transfer your tickets to a friend or loved one for free by logging into your online account here

If there is a show in another one of our markets that you would like to see, we may also be able to help through our City-to-City exchange program! Please note that all City-to-City exchanges must be completed at least two weeks prior to your original performance date. Please call 1.866.523.7469 (Monday to Friday, 9am-5pm EST).

Once additional tickets and exchanges become available for subscribers, you may add tickets online here or over the phone at 1.866.523.7469 (Monday to Friday, 9am-5pm EST).

IMPORTANT INFORMATION ABOUT ADDITIONAL TICKET ORDERS:

Additional ticket orders for the 2018-2019 Season will be limited to 8 tickets per show. Orders that exceed this limit will be cancelled without notice, including multiple orders on the same account, billing address, or credit card.

Additional tickets purchased by phone or online will incur a $10 service charge. 

Additional tickets are subject to availability and sold on a first-come, first-served basis. To guarantee priority seating, please be sure to order your additional tickets before they go on sale to the general public. Show dates, on sale dates, times, prices, and artists are subject to change without notice.

Although the exact time varies from season to season, additional tickets and exchanges are usually offered to subscribers in late spring or early summer, before the shows go on sale to the general public. We will send you an email notification with more information once additional tickets and exchanges become available.

Season Options/Specials are not part of the main package and are sold to subscribers on a first-come, first-serve basis, so we cannot guarantee your usual seats for them. Bear in mind that these shows often play for shorter runs or have different schedules than main package shows.

Broadway Across America makes ordering tickets for family, friends, and colleagues in a different city easy. Please call our subscriber hotline at 1-866-523-7469 (Monday-Friday, 9am-5pm) and our representatives will be able to assist you with the purchase. For a list of cities within the Broadway Across America network visit BroadwayAcrossAmerica.com.

Website and Account Manager

When you sign into an Account Manager site, use the same email address you have always used. The system will recognize your email and may prompt you to reset your password. Once you have successfully signed in, you will be able to use the same username and password for other Account Manager sites and Ticketmaster.com.

You can click “Forgot Password?” at sign-in to receive an email or a text message with a onetime code to reset your password.

Unfortunately, no. All sign-ins use Ticketmaster credentials. You will still use the same email, but your password may be changed.

With a secure, unified credential system, you can sign into your Ticketmaster and Account Manager sites using a single sign-in (username/password). With this new sign-in, not only is your account more secure, you no longer have to remember several username/passwords and can access your tickets faster.

Account information including your name, email address, phone number and password can be updated in the My Profile section of your Ticketmaster account.

You can access My Profile from the profile section of Account Manager or by signing into ticketmaster.com.

Your mailing address can only be updated in the profile section of Account Manager. You can also contact your subscriber hotline to make updates to the way we communicate with you.

To ensure it is you, we are requiring each account have a phone number associated with it. This phone number can be updated via your Ticketmaster.com account profile.

This upgraded sign-in experience protects accounts against account takeovers by identifying suspicious sign-ins and locking the accounts before bad actors can use stolen credentials.

Account Manager fans will be required to use a Ticketmaster account to sign in. Ticketmaster is committed to building a modern, secure sign-in experience. Accounts created on Account Manager sites will not be marketed to by Ticketmaster unless you make a purchase directly on ticketmaster.com.

Enter your email address in the email field and the system will check to see if you have an existing Ticketmaster account. If you see a message that says “Email Not Found”, you will need to sign up with a new Ticketmaster account. Creating an account is simple and secure! Follow the steps here to create an account.

Contact your subscriber hotline to unlink your email from your Ticketmaster account. We will then change the email on your account to a new email of your choice. When you sign in again, you will use the new email address.

Each individual email address that you use to sign into Account Manager will have a Ticketmaster account. If you use the same email address for all your accounts you will only have one account that can access each venue or team.

No. Your Account Manager tickets and your Ticketmaster tickets are still in separate systems. Your credentials are the same, but the accounts are separate.

Your recipient will need to sign into Account Manager with a Ticketmaster account to accept the tickets. If they do not have an account they will be prompted to create one.

Business accounts are included in the consolidation process. If the business account does not have a first or last name associated with it, the fan accessing the account will be required to enter one when they sign in.

If you are receiving an error message, please call us at 866.276.4884 (Mon – Fri, 9am to 5pm) or email customerservice@dallassummermusicals.org for assistance.

Misc.

In order to utilize our Interactive Seat Map, it may be required to update or install Adobe Flash Player on your web browser.

Directions for installation:

To update email preferences, please click here and submit the email address attached to your account. You will receive an email notification with more instructions.

Our Mobile Alerts program lets you sign up to receive messages with us and be notified via text when emergencies happen or important dates arise. To sign up, please visit BroadwayAcrossAmerica.com/SMS. You may receive up to eight (8) messages per month. To stop receiving messages, participants can text “STOP” to 98693. Message and data rates may apply.

 

For more information, please visit our SMS FAQ page here.

Groups Pricing

The group minimum usually ranges from 10 to 15 people. Please visit our Groups page here for more information on individual productions and their policies.

Special group rates are available on select performances, price levels, and engagements and generally range from 10% – 20% off per ticket. The size of your group can also affect the discount you receive – larger groups may be eligible for more of a discount.

Tickets may be subjected to a per-ticket Group Sales and Facility fee.  Additional fees may apply for online Group Sales orders or added-value special events.

Many shows do offer a special rate to student and senior groups. Please call your group sales manager at 1-617-482-8616 or email Groups@BroadwayInBoston.com to discuss the various options available to your group.

Early Bird pricing, if available, has a steeper group discount on select performances and price levels. Early Bird payments are typically due prior to the show’s public on-sale date (generally 8 weeks prior to opening night). Should you require more seats after the Early Bird deadline has passed, we may be able to honor the same rate depending on the performance.

Purchasing Group Tickets

To fill out a group tickets request form or purchase from our Express Groups page, if available, click here. You may also contact our Group Sales department at 1-617-482-8616.

For our traditional group purchasers, when submitting a request form, you can specify a desired section and/or price level for your group. Group requests are filled on a first-come first-serve basis from the best available inventory at the time of the order unless otherwise specified. In order to accommodate your request, your group may need to spread throughout the theatre in various rows, sections, and/or price levels.

If online Express Groups are available for your desired show, you will have the opportunity to select your exact seat locations as long as you reach the group minimum. Please note that full payment is required when booking an Express Group.

Group clients may reserve tickets in advance and will be invoiced for their seats to allow time to collect funds from group members. Our Group Sales Department can give you more details on the payment options upon reservation. When purchasing an Express Group, if available, full payment is due at time of checkout.

Payment dates on traditional group orders vary depending on the show and performance date.  When you receive your group contract with your reserved seat locations, the payment date(s) will be included. If you would like to make your full payment earlier than the final due date, you are more than welcome. If you have any questions regarding payment dates, please contact your Group Sales Department at 1-617-482-8616.

Please mail checks payable to:

 

Broadway In Boston

Attn: Group Sales

539 Washington Street

Boston, MA 02111

 

If you would like to pay in person, we request that you call ahead to schedule an appointment. Please call us at 1-617-482-8616.

The Group Sales Contract outlines the Group Sales policies and procedures. The signed contract must be sent back to us prior to or along with your payment information before we are able to process your payment. If you have requested multiple shows within a season you will need to sign a contract for each show.

If you’ve submitted a group request and tickets are currently reserved on your account, you may adjust the number of seats as long as you maintain the group minimum. Once the final payment is made you may not subtract tickets, you may only add.