Dallas
 

Frequently Asked Questions

General Questions

What is your Child Policy?

Dallas Summer Musicals requires that every person, regardless of age, must have a ticket.  DSM encourages parents to introduce their children to live theater when they think the child is ready for the experience. We expect that parents will take into account the subject, nature, and length of the show in question; the age, maturity, and interest level of the child; and would be considerate of the other patrons seated near them.  Age recommendations vary by production. Please see the performance description on our website for guidelines.


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How do I make a contribution to Dallas Summer Musicals?

All contributions should be directed to the Development Office:
phone: 214.421.5678, x 161
fax: 214.426.2994


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What is the dress code at the musicals?


Dallas Summer Musicals generally recommends business attire or casual business attire. Some patrons do attend dressed in eveningwear, particularly on Friday and Saturday evenings. During the State Fair of Texas, many patrons are dressed much more casually, particularly if they plan on attending the Fair that same day.


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How can I sign up for the DSM mailing list?

Subscribe to eNotes, DSM’s free e-newsletter, to keep you up-to-date with all aspects of DSM! Click here for more information and to sign up!


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How do I inquire about employment with Dallas Summer Musicals?

To view our job listing and download an application, click here.
Click here to send an email.


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Music Hall Fair Park General Questions

Who is "MGI"?

MGI stands for “DSM Management Group, Inc.” and is the management affiliate of Dallas Summer Musicals. This management group currently manages the Music Hall at Fair Park. MGI is the landlord, handling booking and maintenance of this theater.

DSM Management Group, Inc.
The Music Hall at Fair Park
P.O. Box 150188
Dallas, TX 75315-0188

For Shipping:
The Music Hall at Fair Park
909 1st Avenue
Dallas, TX 75210-9998


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How do I book/reserve the Music Hall venue?


All inquiries regarding rental spaces for the Music Hall at Fair Park should be directed to Jayne Basse. Please see below for her contact information. For more information about the Music Hall at Fair Park, visit www.liveatthemusichall.com.

e-mail: Jayne Basse 
phone: 214-413-3953
fax: 214.565.0071


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Do you have a lost and found department?

Yes. If you have lost something while attending one of the shows, call 214.421.5678. The operator can check the lost and found log book for your item. If you would like to report something missing, you may also tell the operator, or email Nancy Senter. If you email, be sure to include the day, date, and seating assignment for the show you attended. This will allow us to search a specific area. Also be sure to give a return contact name and number as well as a detailed description of the item lost.


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Do you have a seating map of the Music Hall theater?

Yes, we do have a seating map. Please click here to view.


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Where is the wheelchair access to the building?

Use the Parry Street entrance. The “circle drive” will be on the right. This is the best place to drop off or pick up. For all accessibility answers, click here. To view a seat map of the accessibility seating, click here.


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What about the acoustics of the Music Hall?

The acoustics of the Music Hall and our sound system have undergone major changes and advancements. Our new system and acoustics seamlessly interconnect with the show’s system to bring high quality clear sound to every one of our 3400 seats. We work closely with the touring show technicians to make your experience a pleasant one in every respect. Touring show technicians now frequently comment that acoustically the Music Hall is now one of the best-if not the best-theater acoustically on their tours.  We are advancing the ‘state of the art’ in hearing assist systems with our development of Hear Us Now.


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Can I get backstage access?

Only by invitation by a cast or crew member of one of the shows.


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What is your Late Seating Policy?


This is dictated by each of the shows. We suggest arriving 30 minutes to show time in order to avoid delays.


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What is your Photography Policy?

Absolutely no photography, video recordings, or live audio recordings are permitted.


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What is the handgun policy at the Music Hall at Fair Park?

As of January 1, 2016 it is legal to carry a handgun openly or concealed as long as you possess a CHL issued by Texas or a similar license issued by a state with reciprocity.  By law, the handgun much be carried in a shoulder or belt holster.


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Ticketing Questions

How Can I Purchase Tickets?

Once on-sale, tickets for the individual shows in our season (referred to as “single tickets”) are available online at www.liveatthemusichall.com, in person at The Box Office, 5959 Preston Royal Shopping Center Suite 542, or by calling 1.800.514.ETIX (3849) (Monday-Saturday: 8 a.m.-7 p.m., Sunday: 11 a.m.-7 p.m. CST.) . (Service Charges Apply.)


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What about ½ price tickets?

Unfortunately, half-price/ day-of-performance tickets are not available on any of the shows this year. The decision to offer half-price tickets is decided by the NY producers of each show individually. It is our experience that musical producers are no longer interested in offering this promotion.


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What do I do if I lost my tickets, have questions about will-call, etc.?


Please contact The Box Office at Preston Royal Shopping Center (214-691-7200 or email here) for additional information. In case of an emergency during a performance, you may call the Music Hall (214-565-1116).


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Do you offer student tickets?


Dallas Summer Musicals does not offer a standard discount to students and senior citizens, however, each show may offer a special promotion geared towards students and/or senior citizens.


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Do you have group ticket prices available?

Yes. Visit the Group Sales Page for more information.


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Special Needs and Accessibility

What if I need a handicap or oversized seat assignment or a wheelchair?

A limited number of wheelchairs are available for loan, free of charge. For all Special Needs, please inquire by contacting The Box Office by calling 214-691-7200 x0. To view a seat map of the accessibility seating, click here.


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Do you have any accommodations for the hearing impaired?

Yes, We are advancing the ‘state of the art’ in hearing assist systems with our development of Hear Us Now. Options include headsets, T-coil, FM, streamers. Please go to the Hearing Assist Desk located in the West Lobby between aisles 5 & 6. You may wish to contact your hearing specialist to determine the best option for you.  If your hearing specialist is not familiar with our program, please ask him/her tocontact us here.


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Directions and Parking

Directions to Music Hall at Fair Park and DSM Box Office

Directions to the Music Hall at Fair Park, click here.
Directions to The DSM Box Office, click here.


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What about parking?


Parking at the MUSIC HALL AT FAIR PARK: click here


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Food and Beverage Questions

Is there a restaurant at the Music Hall?

M Dining at the Music Hall serves a sumptuous buffet before each performance. Reservations are recommended, but not required; call 214-413-3940. The price for Dining in the Music Hall is not included in your event ticket price. M Dining at the Music Hall opens at 11:45 a.m. for matinee performances and 5:45 for evening performances at the Music Hall.
For full details you can visit www.musichalldining.com.


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Does M Dining at the Music Hall offer Kosher meals?


Yes! Kosher Meals must be ordered in advance for our guests who make reservations at the restaurant. These meals will be prepared kosher off site, sealed and delivered to our guest on the day of their visit.
To order, call 214.443.1040.


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What is the cost of eating at M Dining of the Music Hall?

Dining at the Music Hall is a gourmet buffet which ranges from $21.95 – $25.95 (prices subject to change) depending on day and time. The Broadway Café is a lighter fare and is more moderate in cost.


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Are food and drink allowed in any of the theatres?

Drinks are allowed into the theatre at the discretion of the presenter. Currently Dallas Summer Musicals allows beverages inside the theatre, food may not be taken into the theatre.


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Charity Accessibility Questions

How can I request tickets for my charity/fundraiser event?

Any charity request for tickets for auction items must be on letterhead stationery and must be addressed to the President and Managing Director. Any other emails or letters addressed “To Whom It May Concern” or “Dear Friend” are not accepted.


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Contact Us

If your question has not been answered, please contact Dallas Customer Service so that we may be able to speak with you personally.

Contact Us
Due to the overwhelming response to recent season announcements, the Service Center is receiving higher call volume than normal, creating wait times that may exceed 20 minutes. For immediate service, you can manage your account online. Visit the Manage My Tickets link under the Subscriptions heading. If you are calling, we appreciate your patience in advance.
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